Terms & Conditions

Summary Terms & Conditions of purchase

You are responsible for confirming that your order is completely accurate including, but not exclusively, the correct product, quantity, size, colour, specification and price.
You must provide a mobile telephone number and email address so that we can contact you easily.
You do not have a statutory right to cancel and/or amend you order before delivery. If you change your mind within 24 hours of placing your order, we will allow you to cancel it. This will be subject to a fee equal to 30% of the total amount of your sales order.
Any outstanding balance must be paid before delivery.
All quoted delivery dates and/or times are estimated and are not guaranteed.
We will contact you to arrange delivery to your home. If you do not accept delivery within 30 days of this contact we reserve the right to charge a storage fee of £15 per week or part thereof.
When you order multiple goods, we will normally deliver them all together, If you ask us to deliver in instalments we may charge extra delivery costs.
If we cannot access your property on the agreed day we will make a charge to deliver on an alternative day. This will also apply when our first attempt to deliver was offered at no cost.
Should windows or doors need to be removed to allow access, it is your responsibility to arrange this, at your own cost and risk
You must clear the pathway to your selected room so that your property and belongings are protected. We do not accept and responsibility for damage to your property during delivery or collection other than damage due to our negligence. Our liability will be limited to the repair of that damage with no element of betterment.
It is you responsibility to ensure our delivery van can access your property. We will deliver to ground or first floor or flat if your good will fit into a lift.
If you have requested assembly, the delivery team will photograph your completed items and take away the packaging.

Claim back up to 20% of your previous mattress or bed purchase to put towards a new mattress or bed with First Furnishings.

Terms & Conditions

Eligibility

This promotion is available to customers who purchased a mattress or divan & mattress set from First Furnishings in 2016.
Proof of original purchase may be required.

Credit Amount

Customers can claim up to 20% of their original purchase price to put towards a replacement mattress or divan & mattress set.
The full 20% credit of the original purchase price can be applied, provided the credit does not exceed 20% of the value of the new replacement product selected.

Like-for-Like or Better Replacement

Customers who originally purchased a divan & mattress set will receive credit towards a new divan & mattress set only.
Credit from a previous divan & mattress set purchase cannot be used against the purchase of a mattress only.
If a customer previously purchased a divan & mattress set but only wishes to replace the mattress, credit will be calculated using the mattress portion of the original purchase price only.
Customer who previously purchased a mattresses only can use their credit and upgrade to a divan & mattress set if they wish.

Multiple Purchases

Customers are entitled to receive up to 20% credit for each qualifying mattress or divan set purchase made in 2016.
For example, if a customer purchased three qualifying mattresses during the promotional period, they may receive three separate credits against three replacement purchases.
Credits from multiple previous purchases cannot be combined and used against a single replacement product.

Exclusions

This promotion cannot be used in conjunction with any other offer, promotion, sale price, or loyalty discount.
The promotion is available in-store only.
Offer valid until 21st June 2026.
Purchases made after 21st June 2026 will not qualify for this promotion.
First Furnishings reserves the right to amend or withdraw this promotion at any time without prior notice.