Terms & Conditions

Summary Terms & Conditions of Purchase

We encourage all customers to take their time and make a considered purchase, as we are unable to cancel orders. You do not have a statutory right to change your mind and cancel and/or amend your order.
You are responsible for confirming that your order is completely accurate including, but not exclusively, the correct product, quantity, size, colour, specification, and price.
Purchasing furniture is a big decision, so we give our customers 24 hours from the time of purchase to double check everything on their order is correct and let us know if they need to make any adjustments during this time.
Outside of the 24 hour period, decisions to amend all or part of an order are at First Furnishings discretion. Due to your product being made to order, after 24 hours, we are unable to cancel this with the manufacturer. In circumstances where a decision is made to amend all or part of your order, therefore changing the initial contract, you will have to contribute towards our costs, which will have been incurred by preparing and confirming your order with our manufacturing partners. Customers will be required to pay a 30% contribution of any items they wish to amend outside the 24 hour period.
You must provide a mobile telephone number and email address so that we can contact you easily.
All quoted delivery dates and/or times are estimated and are not guaranteed. Quotes are based on estimates provided by our Manufacturers. From time to time, global events may have an impact on our lead times.
Any outstanding balance must be paid before delivery.
For large goods, please check the dimensions of the delivery address for access (including doors, corridors, stairs and corners) and dimensions for the chosen room of choice to ensure successful delivery. It is your responsibility to ensure the goods you have purchase will fit in your property. We are unable to accept returns or provide refunds for items that cannot be delivered or installed due to access restrictions or insufficient space within your property.
Should windows or doors need to be removed to allow access, it is your responsibility to arrange this, at your own cost and risk.
We will contact you to arrange delivery to your home. If you do not accept delivery within 30 days of this contact, we reserve the right to charge a storage fee of £15 per week or part thereof.
When you order multiple goods, we will normally deliver them all together, if you ask us to deliver in instalments, we may charge extra delivery costs.
If we cannot access your property on the agreed day, we will make a charge to deliver on an alternative day. This will also apply when our first attempt to deliver was offered at no cost.
You must clear the pathway to your selected room so that your property and belongings are protected. We do not accept responsibility for damage to your property during delivery or collection other than damage due to our negligence. Our liability will be limited to the repair of that damage with no element of betterment.
It is your responsibility to ensure that our delivery vehicle can access your property. We will deliver to the ground or first floor, or flat if your product fits into a lift.
If you have requested assembly of your product, the delivery team will photograph your completed items and take away the packaging.

Claim back up to 20% of your previous mattress or bed purchase to put towards a new mattress or bed with First Furnishings.

Terms & Conditions

Eligibility

This promotion is available to customers who purchased a mattress or divan & mattress set from First Furnishings in 2016.
Proof of original purchase may be required.

Credit Amount

Customers can claim up to 20% of their original purchase price to put towards a replacement mattress or divan & mattress set.
The full 20% credit of the original purchase price can be applied, provided the credit does not exceed 20% of the value of the new replacement product selected.

Like-for-Like or Better Replacement

Customers who originally purchased a divan & mattress set will receive credit towards a new divan & mattress set only.
Credit from a previous divan & mattress set purchase cannot be used against the purchase of a mattress only.
If a customer previously purchased a divan & mattress set but only wishes to replace the mattress, credit will be calculated using the mattress portion of the original purchase price only.
Customer who previously purchased a mattresses only can use their credit and upgrade to a divan & mattress set if they wish.

Multiple Purchases

Customers are entitled to receive up to 20% credit for each qualifying mattress or divan set purchase made in 2016.
For example, if a customer purchased three qualifying mattresses during the promotional period, they may receive three separate credits against three replacement purchases.
Credits from multiple previous purchases cannot be combined and used against a single replacement product.

Exclusions

This promotion cannot be used in conjunction with any other offer, promotion, sale price, or loyalty discount.
The promotion is available in-store only.
Offer valid until 21st June 2026.
Purchases made after 21st June 2026 will not qualify for this promotion.
First Furnishings reserves the right to amend or withdraw this promotion at any time without prior notice.

The First Furnishings Bed Giveaway 2026

The promoter is: First Furnishings whose registered office is at 26, Baker Street, Gorleston-on-Sea, Norfolk NR31 6QT.
The competition is open to residents of the United Kingdom aged 18 years or over except employees of First Furnishings and their close relatives and anyone otherwise connected with the organisation or judging of the competition.
There is no entry fee and no purchase necessary to enter this competition.
Entry details were collected at the Gorleston Cliff Top Festival on the 1st and 2nd August 2026.
By entering this competition, an entrant is indicating his/her agreement to be bound by these terms and conditions.
Only one entry will be accepted per person.
The giveaway date of entry will be Saturday 1st August and Sunday 2nd August 2026 only. After this date the no further entries to the competition will be permitted.
No responsibility can be accepted for entries not received for whatever reason.
The rules of the competition and how to enter are as follows: Provide First Furnishings Superstore with your name and contact number.
The promoter reserves the right to cancel or amend the competition and these terms and conditions without notice in the event of a catastrophe, war, civil or military disturbance, act of God or any actual or anticipated breach of any applicable law or regulation or any other event outside of the promoter’s control. Any changes to the competition will be notified to entrants as soon as possible by the promoter.
The promoter is not responsible for inaccurate prize details supplied to any entrant by any third party connected with this competition.
The prize is as follows: Silentnight Beds 4ft6 Mattress, Bed and Headboard.
The prize is as stated and no cash or other alternatives will be offered. The prizes are not transferable. Prizes are subject to availability and we reserve the right to substitute any prize with another of equivalent value without giving notice.
Winner will be chosen: By drawing a name from a bowl with all the qualifying entries in.
The winner will be notified by call 10 working days of the closing date. If the winner cannot be contacted or does not claim the prize within 14 days of notification, we reserve the right to withdraw the prize from the winner and pick a replacement winner.
The promoter will notify the winner when and where the prize can be collected from. We will also offer free local delivery to postcodes NR29 - NR34. A delivery required further afield will require a delivery contribution.
The promoter’s decision in respect of all matters to do with the competition will be final and no correspondence will be entered into.
By entering this competition, an entrant is indicating his/her agreement to be bound by these terms and conditions.
The competition and these terms and conditions will be governed by English law and any disputes will be subject to the exclusive jurisdiction of the courts of England.
The winner agrees to the use of his/her name and image in any publicity material, as well as their entry. Any personal data relating to the winner or any other entrants will be used solely in accordance with current UK data protection legislation and will not be disclosed to a third party without the entrant’s prior consent.
The winner’s name will be available 28 days after closing date by emailing the following address: enquiries@firstfurnishings.co.uk
Entry into the competition will be deemed as acceptance of these terms and conditions.
This promotion is in no way sponsored, endorsed or administered by, or associated with, Facebook, Twitter or any other Social Network. You are providing your information to First Furnishings and not to any other party.